Tag
#human-factors
2 topics across all disciplines.
Alarm management — why an operator with 400 alarms has none
What an alarm is actually for, why a flood during an upset removes the help exactly when it is needed, what a standing alarm costs, and why adding an alarm is a design decision rather than a configuration change.
Incident investigation — finding the cause rather than the culprit
Why "operator error" is where an investigation stops rather than where it ends, what a near miss is worth, how the timeline is built before any conclusion, and why the most useful investigations happen when nothing was damaged.